Frequently Asked Questions

BraveStrides is a mentorship platform that helps organizations design, launch, and run programs at scale — including matching, scheduling, goals, milestones, feedback, analytics, and governance.

Companies, universities, non-profits, alumni networks, and communities that run structured mentorship programs across departments, regions, or cohorts.

Create an organization, invite admins, define program settings (goals, cohorts, eligibility), import or invite mentors/mentees, then run matching and scheduling. You can start small and scale gradually.

Yes. You can run multiple programs at once, each with its own dates, mentor capacity, activity thresholds, and application campaigns — all under a single organization.

Matching scores each mentor–mentee pair on skills and goals, experience level, time zone, meeting preferences, and mentor capacity, with an optional gender preference. Admins can adjust the weights, review suggested pairs, and approve or change them before anyone is notified.

Yes. Participants manage their skills, interests, goals, time zone, and availability.

Yes. Times are shown in each person’s time zone, mentees book from their mentor’s open availability, and bookings that would clash with another session are blocked.

Zoom links are created automatically for online and hybrid one-to-one sessions; in-person sessions show the meeting place instead. Group sessions can also use any external meeting link (e.g., Teams, Meet).

Yes. A session is marked completed when both mentor and mentee confirm it took place, or automatically when its Zoom meeting ends. Cancellations are recorded with a reason, and attendance and completed sessions feed into program reports.

Admins define templates; mentors and mentees set goals per pairing. Progress is tracked via milestones, notes, and check-ins.

Not as a resource library yet. Pairs can share links in chat.

Mentees can rate their mentor from 1 to 5 with an optional comment, and admins review and moderate ratings. Automated feedback surveys and NPS aren’t available yet.

Dashboards include participation, meeting volume and hours, goal progress, average mentor ratings, and program health. You can export CSVs for BI tools.

Not yet. Reports can be filtered by date range and program, and exported as CSV for further analysis in your own tools.

Yes. We enforce tenant isolation at the data layer, support 2FA, implement rate limiting and brute-force protection, and follow OWASP best practices.

Data is hosted in secure cloud infrastructure with backups. Talk to us if you have data residency requirements.

Not yet. People sign in with email and password, with optional two-factor authentication. Talk to us if single sign-on is a requirement for your organization.

Nothing during early access. Every feature is free for organizations of up to 100 users and for solo mentors, with no trial period and no credit card. If you need more than 100 users, contact us.

Admins will get at least 60 days’ notice before anything changes, and organizations that joined during early access will get a founding discount.

You can add BraveStrides to your home screen on Android and iOS for a full-screen, app-like experience. It needs an internet connection.

Android (Chrome): Look for the Install App prompt or use the browser menu → Add to Home screen. iOS (Safari): Use Share → Add to Home Screen.

Email notifications are supported. Push notifications may require additional setup depending on device/browser support.

Zoom links are created automatically for online sessions. Bookings send calendar invites (.ics) that work with Google, Outlook, and Apple Calendar, and you can export data as CSV for BI tools. Calendar sync and single sign-on aren’t available yet.

We can provide export capabilities and discuss API access based on your use case and governance needs.

Organization Admins, Mentors, and Mentees. Each role only sees and changes what it needs to.

Chats are private to the people in the conversation. Goals and session activity are visible to the pair and your organization’s admins. When rating a mentor, mentees choose whether their comment is shown to the mentor.

Yes. Activity logging and exports help satisfy oversight, audits, and record-keeping requirements.

Use the in-app help to contact support. We provide guidance on setup, data import, change management, and best practices for adoption.

If a session has no Zoom link, contact support so we can check your organization’s Zoom connection. For login issues, ensure 2FA is completed and accounts are invited to the correct organization.

Yes. We can help with participant list imports, program configuration replication, and historical data migration planning.