BraveStrides Terms of Service

Welcome to BraveStrides. These Terms of Service ("Terms") govern your access to and use of the BraveStrides website, applications, and services (collectively, the "Services"). By using the Services, you agree to these Terms. If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

1) Eligibility and Account Registration

• You must be at least the age of majority in your jurisdiction to use the Services.
• You agree to provide accurate information and keep your account details up-to-date.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• We recommend enabling two-factor authentication (2FA) where available.

2) Organisation Tenants and Roles

The platform supports multi-tenant organisations with roles (e.g., Organisation Admin, Programme Manager, Mentor, Mentee). Your organisation controls configuration and participant access within its tenant. You acknowledge that your organisation’s administrators may manage your access and programme data consistent with our Privacy Policy.

3) Acceptable Use

• Do not use the Services to break the law, violate others’ rights, or transmit harmful or infringing content.
• No unauthorised access, probing, or interference with the Service’s integrity or security.
• Do not attempt to circumvent usage limits, billing, or access controls.
• Do not upload confidential or sensitive information unless necessary and authorised by your organisation.

4) Subscriptions, Billing, and Taxes

During early access, the Services are provided free of charge and no fees are charged. We will give organisation administrators at least 60 days’ notice before introducing fees. The terms below apply only once your organisation chooses a paid plan.

• Fees are charged per the plan selected by your organisation. Unless otherwise stated, fees are non-refundable.
• Unless prohibited by law, subscriptions automatically renew at the then-current rates unless cancelled before the renewal date.
• You authorise us or our payment processor to charge your payment method for all fees and applicable taxes.
• We may suspend or terminate access for non-payment. Downgrades or cancellations take effect at the end of the current term.

Customer Portal and Cancellations

• Primary subscription management is handled through the payment processor’s customer portal (e.g., updating payment method, invoices, plan changes, cancellation/resume).
• Unless explicitly stated otherwise, cancellations occur at the end of the current billing period; access continues until that date.
• If you change plans mid-term, proration may be applied by the payment processor per its rules.

5) Service Changes, Availability, and Support

We may modify or discontinue features with reasonable notice where practicable. We aim for high availability but do not guarantee uninterrupted operation. We may schedule maintenance windows and will endeavour to minimise disruption.

Support and SLA

Support is provided on a commercially reasonable basis. Unless a separate agreement specifies an SLA, no uptime, response time, or remedy commitments are provided beyond what is required by law.

6) Third-Party Services and Integrations

The Services may integrate with third-party providers (e.g., Zoom, payment processors). Your use of third-party services is governed by those providers’ terms and policies. We are not responsible for third-party services.

AI-Assisted Features

If enabled, certain features may leverage AI services to generate suggestions (e.g., goals, milestones). You are responsible for reviewing and validating AI outputs before relying on them in production or making decisions. Do not include sensitive or confidential information in AI prompts unless your organisation has approved controls in place.

7) Data Protection and Privacy

Our collection and use of personal information are described in our Privacy Policy. Where we process personal information on behalf of an organisation, we act as a processor and the organisation acts as the controller. We implement technical and organisational measures appropriate to the risk, including tenant isolation, access controls, and encryption in transit.

8) Confidentiality

Each party may receive confidential information from the other. The receiving party will use such information only for fulfilling these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully obtained from a third party without confidentiality obligations.

9) Intellectual Property

• We retain all rights, title, and interest in and to the Services, including software and content, except for content you provide.
• You grant us a non-exclusive licence to host, display, and process your content solely to provide and improve the Services.
• Feedback you provide may be used by us without restriction or obligation to you.

Customer Data Ownership and DPA

As between you and BraveStrides, your organisation retains ownership of customer data you submit to the Services. Where required by data protection laws, we will enter into a Data Processing Addendum (DPA) with your organisation that governs our processing of personal data as a processor on your behalf.

10) Warranties and Disclaimers

The Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

11) Limitation of Liability

To the maximum extent permitted by law, BraveStrides will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, data, or goodwill. Our aggregate liability arising out of or relating to the Services shall not exceed the amounts paid to us for the Services giving rise to the claim during the twelve (12) months preceding the event.

12) Indemnification

You agree to defend, indemnify, and hold harmless BraveStrides and its affiliates from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the Services or violation of these Terms.

13) Suspension and Termination

We may suspend or terminate access immediately for material breaches, security risks, or unlawful conduct. You may terminate by cancelling your subscription or closing your account. Certain provisions survive termination (e.g., IP, confidentiality, disclaimers, limitations, and indemnity).

14) Compliance

You agree to comply with applicable laws, including anti-corruption, export control, and sanctions laws. You represent that you are not prohibited from using the Services under applicable laws.

15) Governing Law and Dispute Resolution

These Terms are governed by applicable laws of the jurisdiction where BraveStrides is organised, without regard to conflict of law principles. Disputes will be resolved in the courts of that jurisdiction, unless a separate agreement provides otherwise. The UN Convention on Contracts for the International Sale of Goods does not apply.

16) Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the Services or email. Continued use after the effective date indicates acceptance of the revised Terms.

17) Contact Us

Questions about these Terms? Email us at support@bravestrides.com.